Shipping & Returns Policy

ORIGIN LABS, INC.

Origin Labs, Inc. (“Origin”, “we”, “us” or “our”) will arrange for shipment of Your product to You.  Please check the individual product page for specific delivery options.  You are responsible for all shipping and handling charges, as set forth in this Shipping & Returns Policy.  Please allow 3 – 5 business days for delivery. Shipping and delivery dates are estimates only and cannot be guaranteed.  Origin is not responsible for any delay in shipments. Title and risk of loss passes to You upon our transfer of Your product to the shipping carrier.  

Returns

Except for any product designated on our website as non-returnable, Origin will accept a return of Your product for a refund of Your purchase price, less the original shipping and handling costs, as long as the return is made within 30 days of delivery and as long as the product is returned in its original, unused and unopened condition.  All returns also are subject to a 10% restocking fee. 

To return a product, You must email our Returns Department at [email protected] to obtain a Return Merchandise Authorization (“RMA”) number before shipping Your product.  No returns of any type will be accepted without an RMA number. To complete Your return, Origin also requires a receipt or proof of purchase.  

You are responsible for all shipping charges on returned products.  You bear the risk of loss during shipment and we cannot guarantee that we will receive Your returned product.  We strongly recommend that You fully insure your return shipment against loss or damage and that You use a trackable carrier or shipping service that can provide You with proof of delivery for your protection.

Once Your return is received and inspected, Origin will notify You via email that we have received Your returned Product and whether Your refund is approved or rejected.  If approved, Your refund will be processed; and a credit automatically will be applied to Your credit card or original method of payment. You should receive any refund within 10 business days. 

If for any reason You do not receive Your refund within this time period, please first check Your bank account again.  Then contact Your credit card company, as it may take some time before Your refund is officially posted. Next, contact Your bank.  There may be some additional processing time before a refund is posted. If, after all these steps, You still have not received Your refund yet, please contact Origin at [email protected] and we will do everything that we can to resolve the issue immediately.

Exchanges 

If Your product is damaged or defective upon arrival, Origin will exchange it for the identical Product at no additional cost.  If You need to exchange Your product, call 800-997-7606 or email our Returns Department at [email protected] to obtain a Return Merchandise Authorization (“RMA”) number before shipping Your product.  No exchanges can be accepted without an RMA number. To complete Your exchange, Origin also requires a receipt or proof of purchase.  Depending on where You live, shipping and delivery times may vary.

You bear the risk of loss during shipment and we cannot guarantee that we will receive Your product.  We strongly recommend that You fully insure your shipment against loss or damage and that You use a trackable carrier or shipping service that can provide You with proof of delivery for your protection. 

Once Your product is received and inspected, Origin will notify You via email that we have received Your Product.  Origin will also notify You of the approval or rejection of Your exchange request. If approved, Origin will ship Your exchanged product to You.  Please allow 2-3 business days for delivery. Title and risk of loss passes to You upon our transfer of Your product to the shipping carrier. Shipping and delivery dates are estimates only and cannot be guaranteed.  Origin is not liable for any delay in shipments.

How Else Can We Help?

If You have any other questions about Origin’s shipping or return policy, please contact us at [email protected].

By this reference, this Shipping & Returns Policy is incorporated into the Origin Terms of Service (“Terms”), which are available at www.pearlcbd.com/tos.

This Shipping & Returns Policy was last updated on November 20, 2019.